The market's first and most advanced telephone system that is 100% web based and where the hardware from suppliers like cisco, avaya, alcatel etc. is virtualized. The telephone system handles outbound calls, inbound calls, switch calls, predictive dialer, taping calls, conference calls etc.). The solution requires no installation like for instance Skype.


1 - Outband calls
Either you can have an automatic calling function when the customer card pops up, or the consultant can manually click on the number to call. One can also set up the web phone to automatically hang up when the consultant has saved and fulfilled an event on the client.

The conversation started:

During a conversation:


2 - Inbound calls
On all incoming calls, a window will automatically pop up with the known contact- and event information. If the phone number is not in your database from before, the system will automatically produce a new contact card with all available information ready for further processing. You can even choose whether you want to answer or not. The pattern for incoming calls can be adjusted to select the one that has been waiting the longest without an answer, distributed randomly or call all consultants at the same time, etc..


3 - Switch calls
You can place a call to another persons web phone, fixed telephone, cell phone, IP phone, etc.. The person you want to place the call to, receives the choice if he wants to accept or not. Customer Card will automatically pop up for the person who accepts the transfer. You can control who the call can be placed to, for example, switch to all online users in the system or only internally on a department, etc..


4 - Predictive Dialer
A waiting card will change once you enable the predictive dialler. There will be a robot that runs in the background, calling XX number of calls, and then place the first answered call to a consultant. The speed and settings on the dialler can be adjusted to the segment on a list, and allows you to have one speed for private numbers, for prospects under 18 years old and for people residing in New York, while you set up a different speed towards businesses in Alaska etc.. One can also set up different speeds regulated by the department that make the calls. It is also possible to have some users on the predictive dialler, while others are calling "one-to-one" dialogue.
Waiting card for the dialler:

Settings for the predictive dialer:


5 - Playback of saved conversations
You may always look back at the fulfilled phone calls several places in the system; this feature is of course granted by user privileges. The calls are stored in the Call Tracker System, the Customer Database and in the Order database.






6 - Technical information
The telephone center is operated by NextCom, and every taping of calls will be stored by NextCom. This gives the customer full flexibility in location, different departments, expansion of the number of users, etc.

The system can as usual be blocked to IP addresses, preventing users from logging on to the system at home. If this barrier is deactivated the consultant can call from anywhere he might be (you may have to make exceptions in the firewall).

The client requires no installation on the users computer, but it is a requirement that the user must have Java installed (similar to what you are using for connecting to your online bank).

7 - Price
A. price plus the existing license fee:
• WebPhone 2.0 Client USD 17,19 / month
• Recording of calls: USD 8,59 / month
• Predictive dialer: USD 42,97 / month

B. NextCom Planet / Social Network Users:
Free use between your company and all your relationships using NextCom WebPhone
• Owners & Board
• Employees
• Customers
• Resellers
• Suppliers
• Partners

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